Onecheckout Ltd. Refund Policy

 

Effective Date: 19/07/2023

 

At Onecheckout Ltd. we value our customers' satisfaction and strive to provide the best possible products and services. This Refund Policy outlines the conditions under which customers may be eligible for a refund on their purchase.

 

1. Free Trial Refunds:

 

1.1 Free Trial Duration: We offer a 7-day free trial period for our products and services, starting from the date of purchase or account creation.

 

1.2 Eligibility for Full Refund: Customers are eligible for a full refund if they request it within 3 days from the date of purchase, provided they have not been charged beyond the free trial perio.d.

 

1.3 No Refund After 3 Days: After the expiration of the 7-day free trial period, customers will no longer be eligible for a refund.

 

2. Refund Request Procedure:

 

2.1 To request a refund, customers must contact our support team via Info@onecheckout.io and provide relevant details, including the order or account information.

 

2.2 Refunds will be processed using the same payment method used for the original purchase, After you initiate a refund, Stripe submits refund requests to your customer's bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank.

 

3. Eligibility for Refunds:

 

3.1 Technical Issues: If a customer experiences technical issues that prevent them from using our product or service as intended, and we are unable to resolve the issue within a reasonable time frame, a refund may be issued upon request.

 

3.2 Dissatisfaction: In cases where the customer is not satisfied with our product or service during the free trial period, a full refund will be provided if the request is made within 3 days from the date of purchase.

 

3.3 Abuse of Free Trial: We reserve the right to deny refunds to customers who abuse the free trial system by repeatedly signing up for free trials using multiple accounts or other means.

 

4. Non-Refundable Items and Services:

 

4.1 Downloadable Digital Products: Once a digital product has been downloaded, it becomes non-refundable.

 

4.2 Services Rendered: Services that have been fully rendered or utilized during the free trial period are non-refundable.

 

5. Modification of Refund Policy:

 

5.1 Onecheckout Ltd. reserves the right to modify this Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website and will be effective immediately.

 

If you have any questions or concerns regarding our Refund Policy, please contact our support team at Info@Onecheckout.io

 

This Refund Policy forms part of our Terms of Service and other applicable policies. By using our products or services, you agree to abide by the terms and conditions outlined herein.

 

Onecheckout Ltd.

117 Highfield Road

London

Untied Kingdom

N32 0DT